Senior Process Improvement Analyst

About Us:

CureMD excels in providing advanced tools and technologies that empower healthcare professionals to make informed decisions about patient care. Our state-of-the-art solutions harness the power of data analytics, artificial intelligence, and machine learning to analyze patient information, decipher patterns, and render actionable insights. These advanced technologies equip physicians with profound insights into each patient's health, enabling them to formulate precise diagnoses, implement highly effective treatment strategies, and deliver top-quality care with ease.

Job Overview:

Responsibilities include identifying improvement areas, implementing process enhancements, and monitoring their effectiveness. The specialist collaborates with teams to develop performance metrics, analyzes data for improvement opportunities, and communicates findings to management. They utilize DevOps data to create Power BI dashboards, conduct audits, and support best practice adoption. Strong knowledge of software processes and agile methodologies, proficiency in Microsoft Office and DevOps tools, and excellent communication and analytical skills.

Job Responsibilities:

• Lead the analysis of key organizational areas for improvement, focusing on both operational efficiency and strategic alignment.
• Develop and maintain policies and procedures against ISO 9001 and ISO 27001.
• Conduct internal audits against ISO 9001 and ISO 27001.
• Develop and implement process improvement initiatives, including documentation, process mapping, and training.
• Perform risk assessment for quality as well as information security management system.
• Develop and monitor Information security objectives.
• Ensure successful external audits to maintain ISO 9001 and ISO 27001 certifications.
• Oversee the design, execution, and management of large-scale process improvement initiatives, including complex documentation, advanced process mapping, and cross-departmental training programs.
• Develop and implement robust KPIs to track both short-term and long-term process performance, presenting insights and progress reports directly to senior leadership.
• Lead the collection, interpretation, and presentation of performance data, identifying high-impact trends and opportunities for strategic improvements.
• Conduct thorough assessments to ensure continuous compliance with evolving organizational standards and regulatory requirements, leading initiatives to address gaps and drive improvement.
• Drive the implementation of best practices and methodologies in project management, quality assurance, and resource management across the organization.
• Collaborate with cross-functional teams, including Software Engineering, Quality Assurance, and Product Management, to identify improvement areas and implement industry best practices.
• Facilitate high-impact workshops and cross-functional initiatives aimed at fostering innovation and continuous improvement across diverse projects and teams.

Qualifications:

• Bachelor's in Computer Science, Engineering, Quality Management or a related field.
• 3 - 5 years of experience as an auditor or process improvement in the software industry with agile projects.
• Extensive knowledge of software development processes, agile framework, quality assurance, project management, software audit practices, and industry best standards.
• Exceptional communication and interpersonal skills.
• Strong analytical and problem-solving skills, with a proven track record of driving process improvements.
• Proficiency with DevOps tools, Power BI dashboard development, and data integration.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Knowledge of ISO 9001 and ISO 27001 is a must with experience in leading organizational compliance efforts.
• ISO 9001 and/or ISO 27001 Lead Auditor or Internal Auditor certifications shall be preferred.

Compensation and Benefits:

💰 Financial:

• Competitive salary and bi-annual bonus.
• Fast track and uncapped career growth for high performers.
• Company-sponsored vehicle financing (car and bike).
• Interest-free loans.
• Provident Fund: CureMD matches up to 8% of your base salary.

🏥 Health and Wellness:

• In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
• Hospital treatment monitoring by company doctors.
• Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).
• Exclusive health benefits and discounts at top class clinics and labs.

🤝🏻 Supportive Workplace:

• Pick-up and drop-off services for female employees.
• In-house daycare facility.
• In-house gym and recreational area to unwind.

📚 Continued Learning:

• Company-sponsored trainings, workshops, development programs and retreats.
• Paid specialized trainings/certifications.