Senior Payroll Officer

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Payroll Officer.

Principal responsibilities

• Provide accurate, thorough, and timely resolution of Tier 2 Payroll issues and requests.  Provide resolution to employees in handling difficult and sensitive issues and troubleshoot and resolve complex issues where judgment is required.
• Ensure all the payroll inputs have been processed correctly and the payroll activities are carried out as per the agreed timelines.
• Adhere to documented quality guidelines when handling inquiries.
• Seek feedback from customers and stakeholders on a regular basis in order to develop more effective solutions for continuous process improvements.
• Demonstrate a consultative approach and build effective relationships with peers and other HR professionals.
• Mitigate operational and financial risk by ensuring compliance to policies, procedures, and controls.