Senior Officer Customer Front End

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

• Manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
• Provides telephone customer service regarding the company's services and/or products.
• Identifies customer's needs and determines appropriate action
• Promotes and sells the company's products or services.
• Investigate and resolve complaints.
• Uses a computer system to track questions and answers as well as enter and track the status of orders.
• Evaluate and resolve customer complaints professionally and tactfully.
• Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
• Authorizes credit memos/refunds within policy and according to established procedures.
• Manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
• Implement account service strategies.
• Principal liaison with marketing and sales for assigned customers.
• Implementation of marketing programs for assigned accounts.
• Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations, and sample department coordination.
• Initiate and implement initiatives that improve customer service and responsiveness.
• Coordinate with Logistics and Operations on capacity planning and scheduling.
• Champion customer needs and follow up on customer inquiries.
• Provide responsive order management support including order entry, or expediting and shipment information to customers.
• Proactively communicate supply chain issues and provide alternatives.
• Attend technical training seminars.
• Back-up team members when workload makes this necessary.
• Partner with Inside Salesto assist in achieving sales goals

• Bachelor’s degree preferred.  
• 2 - 3 years of Customer Service or related experience is a plus.

• Good written, verbal, and telephone communication skills.
• Good data entry and organizational skills.  Detailed oriented and good follow-up skills
• Able to effectively manage many priorities and issues.