Senior Manager, PR, Communications & Social Media

We're looking for a seasoned professional to lead our communications, PR, and social media efforts, managing our brand reputation both internally and externally.

 The ideal candidate will have a deep understanding of the tech industry, a strong track record of success in developing and executing communications strategies, and a passion for storytelling through thought leadership, product innovation stories, and customer testimonials.
Managing an in-house team, you will work with our agency partners to develop and implement the strategic communications plan, using owned and earned media channels to build awareness of Cloudways’s mission as a leading managed web hosting provider. You will shape public perception and build relationships with a cross-section of stakeholders (e.g. media, customers, WordPress ecosystem partners, employees, social media users, and developer communities), to align public-facing messaging to promote our organizational vision and company values.

What You'll Be Doing:

• Develop and execute comprehensive communications strategies that align with the company's overall business objectives
• Create and maintain strong relationships with media outlets, journalists, and influencers to generate positive media coverage and secure interviews and feature stories
• Oversee the company's social media presence, including developing and implementing content strategies, managing community engagement, and monitoring analytics
• Work collaboratively with with Customer Success and Support teams to escalate, research and resolve customer review site queries that affect Cloudways’ reputation
• Develop crisis communication plans and lead the organization's response during reputational crises or emergencies, providing timely and accurate information to internal and external stakeholders
• Support the writing and editing of press releases, blog posts, interview responses, and other communications materials when it’s required
• Monitor media coverage to evaluate the effectiveness of public relations campaigns and identify areas for improvement
• Collaborate with internal teams (marketing, customer success, executive leadership, etc,) to ensure consistent messaging is adopted across all communication channels.
• Stay up-to-date with industry trends, current events, and emerging issues that may impact the organization's reputation and recommend proactive strategies to address these
• Mentor and coach members of the team to support learning and skills development

What You’ll Bring to Cloudways a DigitalOcean Company:

Qualifications:

• 8+ years of experience in corporate communications, PR, and/or social media
• Strong understanding of the tech industry media landscape
• Proven track record of success in executing effective communications strategies
• Excellent verbal communication, writing, and editing skills
• Ability to work independently and as part of a team, with fine-tuned interpersonal skills
• Passion for storytelling, compelling narrative creation, and a commitment to excellence
• Degree educated or equivalent experience

What We’ll Expect from You:

• Ability to identify and capitalize on publicity opportunities for Cloudways, continuously engaging with media and trade publications (print & digital)
• Strong storytelling skills, with a focus on connecting multiple narratives with compelling and engaging content
• Able to manage multiple projects concurrently and deliver outcomes on-time and within budget.
• A commitment to teamwork and collaboration across multiple departments.
• A data-driven approach to decision-making, results tracking and measuring results
• An eagerness to mentor and guide team members, fostering a collaborative and high-performance culture.

Why You’ll Like Working for Cloudways a DigitalOcean Company:

• We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. 
• We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
• We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

#LI-Hybrid

*This is a hybrid role.