Senior Manager, Human Resources

Entity: Aga Khan University

Location: Karachi, Pakistan.

Introduction to the Aga Khan University:

Chartered in 1983, Aga Khan University (AKU) is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact and access; and AKU is a model of academic excellence and an agent of social change.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Introduction 

Reporting to the Director HR, the Senior Manager HR for Health Services serves as a strategic partner to the leadership team of the Hospital, playing a pivotal role in aligning human resources strategies with organizational goals. In addition to HR Business Partnering responsibilities, this role oversees Talent Acquisition, Onboarding, and HR Operations functions, ensuring the recruitment and onboarding of top talent while maintaining efficient HR processes. 

Job Role / Responsibilities:

• collaborate closely with Hospital senior leadership to understand and align HR strategies with Health Services goals and objectives
• provide guidance and counsel on workforce planning, organizational design, and talent management
• develop and implement HR programs that foster employee engagement, development, and retention
• lead the Talent Acquisition team to attract, assess, and select top-quality candidates
• develop recruitment strategies, including employer branding and candidate sourcing
• establish and maintain relationships with institutions and industry networks for talent pipeline development
• ensure compliance with all onboarding processes, including orientation, training, and documentation
• monitor and improve the onboarding experience based on employee feedback and best practices.
• oversee HR Operations including contract management and off boarding activities
• collaborate with COEs to streamline HR processes and ensure efficiency and accuracy
• provide guidance and input on business unit structures, workforce planning and succession planning to ensure business units have the appropriate skills and capabilities to deliver their objectives
• offer strategic guidance to business units in handling HR-related affairs throughout the employee life cycle
• proactively collect business needs which would include learning needs, employee engagement actions, feedback for improvement and share insights with HR Centers of Expertise
• coordinate and support employee engagement initiatives
• work closely with line management and employees to improve work relationships, build morale, and increase productivity and retention.

Eligibility Criteria / Requirements:

• Master's degree in Business Administration or Psychology or equivalent
• at least eight to ten years of proven track record of providing strong HR business partnering or relevant HR management experience
• strong HR business partnering or HR management experience in academic or healthcare sector, with a focus on workforce planning, performance management and employee relations
• demonstrated knowledge of local employment regulations and practices 
• excellent verbal and written communication skills in English
• good financial skills with the ability to analyse numbers to facilitate decision making
• strong negotiation skills
• ability ​to compare contrasting information, patterns and behaviours, and analyse the impact of recommended actions
• ability to work independently and under pressure 
• ability to develop and maintain relationships with people at all levels
• ability to work with people from a variety of disciplines and backgrounds
• proficiency with using MS Office packages
• ability to identify and plan activities that will result in overall improvement to services.Comprehensive employment reference checks will be conducted.