Resident Engineer

Inbox Business Technologies is a leading IT solutions provider committed to delivering exceptional technology and network support services. We are seeking a dedicated Resident Engineer to provide comprehensive network support and manage IT infrastructure tasks for our clients. The Resident Engineer will offer on-site network support to end users, infrastructure teams, third-party contractors, and business partners. This role includes executing network-related activities, monitoring network elements, managing network devices, and coordinating with various stakeholders to resolve issues.

Key Responsibilities:

• Provide Network support services 24/7 [on site] to Customer end users nationwide, Infrastructure teams, Customer’s third party contractors and business partners. Also provide support on tasks assigned by end user department.
• Execute IT networks related activities including data networks, security, VAS, and end-user Support of the organization nationwide.
• Actively monitor Network Elements events, alerts thresholds via deployed NMS’ and escalate to relevant back-end teams and management accordingly.
• Actively monitor all network elements’ capacity and availability through various deployed NMSs
• Actively participate in IT network and operations related project, tasks, and activities.
• Management of Network devices e.g., Routers, Switches, Firewalls, VPN Concentrators, and other wired and wireless network appliances.
• To perform Incident and Request Management and efficient reporting.
• To liaise with contractors, technology partners and other service providers for VPN deployments etc.
• To coordinate with different departments and upstream providers to troubleshoot ongoing network related issue.