الوصف الوظيفي
About the job Recovery Officer
Hrsi is looking for Recovery Officer for one its leading client.Key Responsibilities:
Debt Collection: Contact customers (via phone, email, and letter) to follow up on overdue accounts and arrange repayment.Account Management: Review and monitor overdue accounts, maintaining accurate records of all communications and actions taken.Negotiation: Work with clients to negotiate payment arrangements, settlements, or payment plans to recover outstanding amounts.Dispute Resolution: Address and resolve customer disputes related to debts in a professional manner.Reporting: Prepare regular reports on overdue accounts and recovery progress for management.Legal Action: Where necessary, initiate legal proceedings or work with legal teams to recover debts.Compliance: Ensure all recovery activities comply with relevant laws and company policies, including data protection and consumer rights.Customer Service: Maintain positive relationships with clients, balancing the need for recovery with providing excellent customer service.Financial Records: Update financial systems with recovered payments and track outstanding balances.Collaboration: Work with other departments (e.g., sales, customer service, legal) to resolve issues related to debt recovery.
Skills and Qualifications:
Experience: Previous experience in debt recovery, collections, or a financial role is preferred.Communication: Strong written and verbal communication skills, with the ability to negotiate and resolve conflicts effectively.Analytical: Ability to assess customer accounts and prioritize recovery efforts.Detail-Oriented: Accuracy in maintaining records and understanding financial data.Problem-Solving: Strong conflict-resolution and negotiation skills.Time Management: Ability to manage a high volume of cases and meet deadlines.Legal Knowledge: Understanding of legal processes related to debt recovery and consumer
