LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale and agility required by the enterprise. Our global expertise spans over 145 countries and coverage for more than 1000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with presence in the United States, UK, Egypt, Turkey and Australia. The company serves customers in North America, Europe, Asia Pacific and the Middle East. Learn more atlxt.ai.
Roles & Responsibilities:
- Ensure all data processors undergo thorough training and verification on systems and guidelines before initiating tasks.
- Act as the primary point of contact between data processors and the Quality Management team, ensuring seamless communication and operational efficiency.
- Conduct regular monitoring of quality samples (daily, weekly, and monthly) as outlined at the project level.
- Measure and document quality performance data, ensuring timely and accurate reporting to the Quality Management and Site Lead teams.
- Provide targeted coaching to transcribers to address identified areas for improvement in quality and productivity.
- Facilitate effective communication between Quality Management teams and on-site personnel to implement and maintain client-mandated and organizational quality standards.
- Develop and maintain a comprehensive knowledge base by consolidating frequently asked questions and key operational insights.
- Design and implement corrective actions to address performance gaps and improve quality scores.
- Evaluate task complexity against provided guidelines to ensure alignment and feasibility.
- Track and communicate any updates to guidelines across languages and locales, ensuring all transcribers are fully informed and trained on changes.
- Deliver on-the-job training sessions and refresher courses to maintain high performance standards.
- Respond to operational requests related to quality and training within defined service level agreements (SLAs).
Qualifications:
- 3 to 5 years of professional experience in the BPO industry or a related field.
- Exceptional written and verbal communication skills.
- Native Indian with advanced proficiency in both English and Hindi.
- 1 to 2 years of proven experience in quality management and/or training implementation.
- Lean Six Sigma Yellow or Green Belt certification is highly desirable.
- Strong understanding of quality standards such as COPC, ISO 9001, and GDPR.
- Advanced analytical skills with expertise in Excel.
- Adaptable and willing to work across various time zones.
Work conditions:
- Work from office in Hyderabad, Telangana - India
- Full-time/ Morning Shift - (9 Hours Per Day "Including 1 hour break" / 5 days per calendar week)
Additional Notes:
The new position will report directly to the Cairo office while maintaining a dotted-line relationship with the site lead to ensure effective collaboration and management of the QA team.
Beginning: ASAP
Number of positions - One
Job Location : Hyderabad, Telangana - India
For more information about LXT please visit our site: https://www.lxt.ai/
LXT does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.
For more information about LXT please visit our site: https://www.lxt.ai/
LXT does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.
