Looking for Food Quality Assurance Auditor in Lahore Pakistan
Client company introduction:
Set up in 2014, it is a small group of super passionate individuals, all trying to do things we love by breaking conventions and developing new and better forms of serving our consumers whether through building experiences, providing services or strengthening our community.
Services:
Industry:
ROLE & RESPONSIBILITIES:
Detailed description of the Roles and Responsibilities entailed in this position is as follows;
1. Conduct Regular Audits
Perform routine and unannounced audits of JJs restaurant locations to assess compliance with company standards and industry regulations.
Assess all areas of operations including food safety, hygiene, kitchen procedures, inventory management, and customer service practices.
Verify that restaurants adhere to proper storage, preparation, and handling of food products (e.g., FIFO, temperature controls).
Review equipment maintenance, cleanliness, and proper sanitization protocols.
Review operational procedures, including product handling, inventory turnover, and kitchen flow, to ensure efficiency without compromising quality.
Audit Front of House (FOH) and Back of House (BOH) processes, ensuring consistent service delivery and product quality.
Ensure compliance with all federal, provincial, and local food safety laws and regulations
Stay updated on changes to food safety regulations and ensure the chain's compliance.
Review customer complaints related to product quality, food safety, or hygiene and review root cause analysis performed by branch staff to determine actionable improvements.
Monitor and audit customer feedback channels (e.g., reviews, surveys, complaint logs) to identify areas for quality improvements.
2. Food Safety Compliance
Ensure that all food safety standards such as HACCP (Hazard Analysis Critical Control Points), local health and safety regulations, and company policies are strictly followed.
Check for compliance with personal hygiene standards among staff, proper use of gloves, hairnets, and other protective clothing.
Designation QA Auditor Department:
Internal Audit & Compliance Job Code/ Req# Position Reporting to: Head of Internal Audit & Compliance Effective Date:
Monitor the effectiveness of pest control programs and ensure proper waste management procedures are in place.
3. Reporting
Document findings from audits, detailing areas of non-compliance and recommended corrective actions.
Generate audit reports with clear action points and deadlines for follow-up.
Maintain detailed records of each audit, including photographic evidence and comments from the location branch management team.
4. Corrective Actions & Continuous Improvement:
Work closely with restaurant management to develop corrective action plans for identified non-compliance issues.
Monitor the implementation of corrective actions and re-audit if necessary to ensure sustained compliance.
Identify recurring issues and collaborate with the QA team to develop training programs or policy changes to mitigate these issues.
5. Customer Feedback & Complaint Handling:
Review customer complaints related to product quality, food safety, or hygiene and conduct root cause analysis to determine actionable improvements.
Monitor and audit customer feedback channels (e.g., reviews, surveys, complaint logs) to identify areas for quality improvements.
6. Cross-Department Collaboration:
Collaborate with various departments such as operations, supply chain, HR and Training to ensure quality initiatives are aligned with overall business objectives.
Provide input into product development, menu changes, and supplier selection from a quality assurance perspective.
7. General
Perform other assignments and tasks as instructed by Line Manager.
Ensure compliance with organizational Standard Operating Procedures (SOPs), policies, and guidelines.
Maintain comprehensive documentation for all audits and follow-ups conducted.
Uphold objectivity and transparency throughout the audit process.
QUALIFICATION & EXPERIENCE
Bachelors degree in Food Science, Quality Management, or a related field.
Certifications in food safety auditing, such as HACCP, GMP, or ISO 22000 are highly desirable.
Minimum 2-3 years of experience in a Quality Assurance role, preferably in the food or QSR (Quick Service Restaurant) industry.
Hands-on experience conducting audits and implementing corrective actions
SKILLS & COMPETENCIES
1. Critical Thinking
2. Data Analytics
3. Risk Assessment
4. Report writing
5. Problem Solving
6. Proficiency in MS Office
Job Details:
Benefits:
About HR Ways: HR Ways is a Technical Recruitment Firm helping software houses and IT Product companies Internationally and Locally to find IT Talent. HR Ways is engaged by 150 + Employers ranging from the worlds biggest SaaS Companies to the most competitive Startups. Find out more at https://shorturl.at/983az