Production Support/Senior Software Engineer/Hyderabad/Wealth Personal Banking IT:0000KAC8

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

In this role, you will:

• Responsible for batch monitoring, alert acknowledgement, incident resolution, change order creation and execution, service recovery, root cause analysis, project implementation support.
• Coordinate with L3, development and infrastructure teams during incident resolution. Recover the service within the SLAs.
• Impact analysis due to any changes at source end, accordingly suggest and make code changes in production environment.
• Work on small enhancement projects and develop ETL codes.
• Create, review and improve Production Support documentation and procedures, troubleshooting guides, weekly reports summarizing Production performance.
• The candidate is expected to quickly learn and support multiple products and applications across Distributed platforms.
• Should have very good communication skills and be able to communicate with business and IT stakeholders effectively and efficiently.
• Should be able to work independently in a cross-location and cross-cultural team.
• Support required on weekends and public holidays as per ROTA.