Bachelor’s degree in Business, Finance, Computer Science, or a related discipline from an HEC-recognized university. Preference will be given to candidates with a degree in Computer Science.
Experience:
2 to 3 years of relevant working experience.
Job Description:
Define and execute the product strategy for WhatsApp banking, SMS alerts, and voice services.
Develop and maintain a product roadmap aligned with company goals and customer needs.
Conduct market research and competitive analysis to identify trends and opportunities.
Stay updated on industry trends, emerging technologies, and best practices in digital banking and communication.
Collaborate with cross-functional teams, including IT, design, compliance, legal, marketing, and vendors to deliver high-quality digital products.
Create detailed product requirements and user stories, ensuring clear and actionable deliverables.
Manage the product lifecycle from ideation to launch, iterating based on user feedback and performance metrics.
Coordinate with third-party vendors to integrate new services and features into the bank’s digital platforms.
Monitor customer feedback and usage patterns to drive continuous improvement.
Use data-driven insights to make informed decisions and optimize product performance.
Prepare regular reports and presentations for stakeholders on product performance and strategic initiatives.
Implement best practices for customer support and troubleshooting across digital communication channels.
Skills:
Strong understanding of digital banking trends and customer behavior.
Excellent project management and organizational skills.
Analytical mindset with proficiency in data interpretation and decision-making.
Strong communication and collaboration abilities.
Proficiency in digital tools and platforms related to product management.
