Elevate your career by spearheading transformative AI-driven customer service innovations at JPMorgan Chase, while collaborating with top-tier experts and enhancing millions of customer experiences.
As a Product Manager within Machine Learning & Intelligence Operations team, you will help drive the book of work for your product, coordinate the execution of the product roadmap, and embrace Agile methodology and best practices. You will interact with cross-functional teams comprising technologists, data scientists, researchers, designers, and analytics members to build high volume data pipelines with automated data quality checks and reporting. This role is part of the Area Product Team that focuses on Transcription & Conversational Insights. You will help facilitate the team’s priorities to maximize the value of the product and the work of the modeling and development teams.
This role will focus on data modernization and quality efforts in support of the formation of a data product for the bank. The MLIO team is dedicated to developing innovative solutions using AI, machine learning, and a design-thinking approach to significantly enhance both customer and employee experiences.
Job Responsibilities:
- Lead the product strategy, roadmap, prioritization, and backlog for the machine learning application for Data Modernization & Quality.
- Partner with data analytics personnel across the bank to consolidate requirements for the data product needed as part of Transcription & Conversational Insights.
- Lead activities of the agile product teams that include research, design, data scientists, machine learning engineers, and data analytics members.
- Manage existing product features and collaborate on the research, definition, and development of new features to advance the product roadmap and performance.
- Help maximize product value delivered through backlog creation, management, and prioritization of epics and user stories.
- Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities.
- Drive continuous improvement in data processes and methodologies
- Stay abreast of industry trends and advancements in machine learning and data architecture
- Refine strategies and solutions to enhance self-service usage and reduce customer contact volume.
- Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap.
Required qualifications, capabilities and skills:
- Minimum 10+ years of related experience.
- Proven experience in a leadership role within the product management, machine learning, or a related domain
- Background in JPMorgan Chase (JPMC) or another financial institution, with an understanding of the unique challenges and opportunities in the financial services industry
- Experience in Technical Product Management, ideally with AI/ML-related products.
- Familiarity with multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment.
- Proven ability to lead teams spanning geographies across India and the United States
- Demonstrated ability to contribute to strategic decisions while vocally participating in team activities and adding value on execution activities.
- Technical acumen: ability to grasp and help manage complex relationships with internal technology partners.
- Ability to effectively leverage the power of analytics and customer insights for robust outputs.
- Strong communicator with the ability to fluidly interact with leaders, stakeholders, employees, and third-party vendors.
Preferred qualifications, capabilities and skills:
- Experience working with SQL or NoSQL databases
- Familiarity with Kafka, Kinesis, or other data pipelines
- Prior experience working on a product team that uses Amazon Web Services (AWS)
- Knowledgeable of Snowflake or other data warehousing platforms
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
