You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Business Access and Tools Product team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You are responsible for discovery, drive the backlog, integrate how the work fits into the customer experience, and deliver new features that are utilized by business customers from Small Business to Private to Commercial sized customers. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Work with Technology and Design teams to lead product developments efforts
- Conduct discovery work on features that may include research, gathering competitive info, voice of customer facts, and more.
- Manage product backlog, production support, issue & defect resolution and prioritization
- Monitor against agreed goals and benchmarks, identifying, scoping and finding implementation paths for needed enhancements, and creating remediation plans when needed
- Conduct periodic product performance reviews with key stakeholders (plan vs. actual, key milestones/deliverables, management focus items, etc)
- Monitor the day-to-day and monthly health of the product (scorecards, volumes, problems)
- Publish regular executive reports summarizing the overall backlog health of the product, industry and competitive trends and the voice of the customer
- Monitor any product change request and assist when required in resolving production related problems
- Conduct pre-release reviews which could include regression testing and QA to certify the release as production ready
- Work with cross-functional partners to strengthen product controls, compliance, and risk environment
- Work with 3rd party vendors/ partners to enhance product offering
Required qualifications, capabilities, and skills
- 5+ years of relevant experience working in a product management role including agile transformation experience required
- 2+ years of digital background working with account management of, deposit accounts, merchant services, business loans, digital profiles/entitlements, credit card, and debit cards.
- Experience working on agile enabled teams using JIRA tool
- Demonstrated ability to manage multiple initiatives to completion under concurrent, rigorous, and regulatory deadlines in a fast-paced dynamic environment
- Excellent analytical skills, with the ability to present fact-based recommendations in a clear, logical, and concise way: "tell a story" with data
- Strong presentation skills and ease with effective communication with all levels of management and partners from a variety of business functions
- BS or MS in Business Management, Finance, Information systems and Analytics, Computer Science, Computer Engineering, or comparable field of study
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
