Introduction:
Are you passionate about leveraging AI to transform how businesses interact with their customers? Do you aspire to lead the development of innovative AI-driven solutions in a global SaaS product company? We are seeking a Product Manager for AI Conversation Design, where you’ll play a key role in shaping the future of AI-powered customer engagement solutions.
Key Responsibilities:
AI & Market Expertise: Develop a deep understanding of the AI landscape, including emerging technologies, customer needs, and competitive dynamics. Use this knowledge to identify and capitalize on opportunities for innovation within our product offering.
Leadership & Collaboration: Act as the primary AI expert within Expertflow, guiding the development of advanced conversational AI solutions. Collaborate closely with Product Owners, Solution Architects, Engineering, and Marketing to develop and implement strategic AI-driven product goals.
Documentation & Knowledge Sharing: Lead the creation and maintenance of comprehensive documentation for all AI-related product functions. Share your expertise across the company and with customers and partners to ensure alignment and understanding.
Strategic Planning: Work with Solution Architects to design the long-term architecture for AI solutions, defining high-level workflows and ensuring they align with our business objectives.
Customer Engagement: Engage with presales teams and project managers to address customer feature requests, evaluating which should be integrated into future product versions.
Qualifications:
Educational Background: Master’s degree in Engineering, Computer Science, or a related field.
Proven Experience: Demonstrated success in a senior role focused on AI technologies, ideally with experience in Product Management. Strong ability to communicate complex AI products and services clearly.
Domain Expertise: In-depth experience with AI technologies, including large language models (LLMs), AI engines, natural language processing (NLP), and machine learning frameworks (e.g., TensorFlow, PyTorch). Experience with AI-driven conversational design and integration with voice or chatbots is highly desirable.
Technical Proficiency: Proficiency in deploying AI models and working with AI tech stacks. Familiarity with cloud-based AI platforms such as AWS, Google Cloud AI, or Microsoft Azure AI is a plus.
Leadership Skills: Strong organizational, decision-making, and leadership abilities. Capable of driving AI projects forward and making impactful decisions.
Language Skills: Fluent in spoken and written English. Additional language skills (Arabic, French, German) are a plus.
Preferred Experience: Knowledge in Business Administration, Product Management, Marketing, or related fields. Familiarity with Agile tools like Jira, AHA!, Confluence, and SAFe principles.
What We Offer:
Impactful Role: Take an active role in shaping the growth and success of Expertflow, driving the development of our cutting-edge AI products.
Innovative Environment: