Pega Support Lead/Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist

In this role, you will:

• Expected to be opened to shift work and/or on-call to support for Pega CDH appliction.
• Expert in PegaRULES engine and Pega Customer Decision Hub.
• Demonstrated strong experience in Pega's Customer Decision Hub version 8.5 and above and Next Best Action Designer implementation.
• Handle end to end L1 and L2 support for pega CDH which includes batch monitoring, incident management and responding to upstream/downstream queries.
• Collaborate with business and development teams as needed to analyze problems and provide solutions.
• Support incidents with proactive actions to avoid escalations and thereby meeting application service level agreements.
• Identify and implement opportunities for process improvements, potential risks and increased efficiencies as part of batch optimization.
• Lead the pega support team.