Job Context:
In accordance with Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT) requirements institutions such as Deutsche Bank Pakistan (DBAG), are obliged to perform KYC checks on all potential clients and related parties at the client on-boarding stage as well as on a regular ongoing basis for all existing clients. These checks and reviews are made in strict accordance with requirements defined by our regulators and internal policy on client adoption.
Furthermore, on-boarding also needs to be conducted in line with other regulatory requirements including MIFID, Dodd Frank, EMIR and FATCA
A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent.
Your Role:
The Operations Manager is mainly responsible for oversight and management of employees / teams reporting into and has an expert or deep understanding of the business, process and/or product.
They are responsible for driving transformation and continuous improvement, leading programmes or projects. They also manage and foster relationships with various stakeholders and/or vendors.
They create robust management and team structures through rigorous recruitment and people development initiatives, ensuring the team is positioned well to execute a high standard of delivery and results within a controlled environment.
They are also ultimately responsible as final escalation point for department, controls, key process and risk indicators. They have accountability for budgets, vendor relationship and cost management.
They lead by example in supporting the Bankwide regulatory agenda, being proactive in the recognition and management of risk, leading or sponsoring change programmes.
They ensure that key processes and risk indicators, controls, service level agreements and vendor management are adhered to and evidenced; this includes creating a strong culture of risk mitigation and management.
Your Key Responsibilities:
Direct, manage and oversee of the quality of delivery across Client Due Diligence (CDD) teams and direct reports
Produce metrics / reporting related to department performance, risk quantification and stratification, and resource capacity limitations
Local demand management and resource planning, ensuring adherence to service level agreements
Manage ad hoc allocation of priority cases to respective Makers and Checkers and handle the communication to the team
Acts as a role model in relation to the values and beliefs, internal policies and regulatory requirements
Ensure all reporting (MIS) meets business, regulatory and internal reporting expectations
Ensure quality of CDD operations, in line with AFC related regulatory and policy changes and industry
Assist with monitoring quality and identify training gaps, working with the AML team in delivering ad hoc KYC/AML refresher training
Manage escalations and handoffs to AFC function
Build and maintain effective relationships with business managers, AML, Compliance, Credit, Management and other backoffice areas
Assist business colleagues and Client Onboarding Analysts with solving complex and special issues.
Work with Onboarding process stakeholders with regards to continuously improving processes
Provide support to project teams
Assist and lead on key KYC Operations specific projects and initiatives
Act as local KYC Ops representative during internal/external audits and KYC related queries
Your Skills and Qualifications:
Pakistan National, University Graduate
Fluency in English essential
Knowledge of local AML/KYC requirements
Minimum 6 years relevant working experience in a Corporate Bank preferably in an international bank
Minimum 3-4 years relevant management experience in a KYC/AML on boarding related role
Strong working knowledge of Corporate & Investment Banking products
Proven track record of internal / external stakeholder management
Skilled at working in and flexibly adapting to an international, fast paced banking environment
Ability to take a risk-based approach and equally balance risk and business
Strong organization and prioritization skills, profound decision making skills
Diligent working style, strong analytical skills and solution-oriented problem solving
Distinct client and service orientation
Strong team management & leadership skills
Excellent communication skills and ability to work in virtual global teams and a matrix organization
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.