الوصف الوظيفي
Join Our Team in Islamabad as an Operations Excellence Executive!Are you driven by operational excellence? Truck It In is looking for a highly motivated and detail-oriented operations excellence executive to support our last-mile delivery operations. If this sounds like you, we’d love to hear from you!What You’ll Do:Respond to customer inquiries, complaints, and requests promptly and professionally.Provide accurate updates on orders, deliveries, and issues.Resolve customer issues efficiently, escalating complex cases when necessary.Proactively address potential customer concerns.Coordinate with internal and external teams, including franchisees, merchants, and delivery partners, to ensure smooth operations.Monitor delivery performance and address delays, backlogs, and exceptions.Track parcel movements to ensure timely delivery and accurate tracking.Conduct audits and inspections to identify operational inefficiencies.Analyze delivery data to identify trends and areas for improvement.Generate reports on key performance indicators, such as delivery time and customer satisfaction.Use data insights to optimize operations and enhance customer experience.What We’re Looking For:Strong communication and interpersonal skills.Ability to work under pressure and meet tight deadlines.Proficient in excel A proactive and solution-oriented mindset.Strong attention to detail and accuracy.A passion for customer service and a commitment to delivering exceptional results. How We’ll Support You:We offer a competitive compensation package, career growth opportunities, and a supportive, inclusive workplace. This role offers a great opportunity to gain hands-on experience in logistics, customer service, and operations management.
