Minimum graduation. Masters and/or relevant professional certifications are preferred.
Work Experience
5+ years of branch operations experience
Languages
English (Written and spoken) would be preferred.
Knowledge and Skills
Management of the entire branch; strong knowledge of bank products, systems and processes
Job Responsibilities
Complete management of branch operations. Ensuring Compliance to regulatory requirements of SBP.
As a manager, ensuring proper leadership and supervision of branch operations staff. And report to BM.
Responsible for the business training of management personnel, ensuring guidance for business operators, and supervising business personnel to operate in compliance;
Conduct irregular inspections of the branch's business according to regulations to ensure that processed business is compliant;
Execute the review of departmental business to ensure that business submitted to the compliance department and SBP meets internal and regulatory requirements;
Responsible for the timely and accurate reporting of departmental statements to SBP.
Manage customer SS card with the CSO and check and verify the seal cards against the accounts for matching at the specified frequency according to regulations.
To assist the Branch Manager and collaborate with business manager in creation/ management/ updation of branch operations manuals / policies/ procedures.
Responsible for overseeing the up-dation of branch's customer records and valid documents are obtained on expiry of documents submitted by customers.
Organize business continuity drills twice a year in accordance with the branch's requirements.
Meet SBP requirements regarding banking business and report relevant matters to SBP (compliance of regulatory requirements & internal policies / SOPs).
To oversee the branch cash vault operations. Making sure that the branch cash contents of the cash vault are balanced on a weekly basis.
Responsible to report any suspicious activity/ transaction relating to customer, immediately when noticed.
Ensuring that the Banks as well as regulatory KYC/AML requirements are complied with. Guide and supervise relevant personnel to conduct Customer Due Diligence (CDD), Simplified Due Diligence (SDD), or Enhanced Due Diligence (EDD) in a timely manner as required.
To make sure that all documents are required as per the regulatory requirements/Banks policies are obtained from branch customers from time to time.
To ensure the CDD/SDD/EDD as the case may be, has been carried out prior to client on boarding.
To ensure that information of STR on customer account is not tipped off to the customer.
To make sure that transactional and name screening alert in AML system / email queries are timely responded to.
Any other official assignments (over and above) the aforementioned responsibilities as assigned by Branch Manager.
