Networking and IT Support

About Our Client:
Our client was founded in 2020 with a single mission: to build structures with enduring value and the potential to become timeless. Their team of creative professionals carefully evaluate each project in order to adhere to both financial and time constraints, and over the years weve become known as a top Real Estate Developer.

Their approach is unique, it aims to build a long-term relationship with its client. Maintaining your home is essential to preserve its value and we work with you to assist you with your projects in order to make your dreams your reality.

What We're Looking For:

• Provide on-site and remote technical support (Level 1 & Level 2) to end-users, including troubleshooting hardware, software, OS (Linux/Windows/ Mac) and network issues.
• To install and configure systems for users inline with company standards.
• Respond to IT support tickets and service requests in a timely manner, ensuring proper documentation and resolution.
• Collaborate with the IT team to implement and maintain IT infrastructure, systems, and policies.
• Monitor and maintain inventory of IT equipment and supplies.
• Support remote users through various communication channels, including phone, email, and remote desktop tools.
• Managing CCTV DVR/NVR camera configuration deployment and managing the recording data.
• Scheduling and supervising of all Datacenter and Power team projects.
• Supervising the provisioning of all DC services; including racking & stacking, hardware installation, power and network connectivity & CCTV.
• Provisioning and ensuring the proper functioning of power sources (AC/DC), Fire Suppression Systems, UPS, Batteries, HVACs, Air Purifiers, Humidifiers, CRACS & Security of Data Center.
• Troubleshooting and Diagnostics, Conduct Preventive Maintenance and Emergency Repairs on Critical Facilities Equipment within the Data Center as specified and on schedule.
• Dispatching IT equipment to remote users and other facilities in time.
• Ensuring procurement requests are filed in time for users to avoid any unnecessary delays.
• Managing tickets/tasks assigned by Service Desk within the agreed SLA/OLA.
• Knows how to orchestrate a project and plan its initiative.

Other Details:
Experience: 4-5 years
Location: Lahore
Office Timings: Part time (Evening, Weekend and On Demand)