الوصف الوظيفي
About the job Monitoring Solution Specialist
Client Company Introduction:
Our Client Company is one of the leading technology companies operating in Pakistan for the last 40 years and providing best off the shelf solutions for Technology Infrastructures, application and Systems Integrated Services. They have been working on RPA technologies for the last many years and providing RPA services to some of the renowned names in Pakistan. Robotic process automation (or RPA) is a form of business process automation technology based on metaphorical software robots (bots) or on artificial intelligence (AI)/digital workers.
Key Responsibilities
Monitoring Solution Deployment and Configuration:
- Design, implement, and configure monitoring solutions (e.g. Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds etc.) for applications, infrastructure, and networks monitoring.
- Set up monitoring agents, data collection, and alerting systems for critical IT assets, both on-premises and in the cloud.
- Integrate monitoring systems with existing IT operations tools (e.g., ITSM, ticketing, and incident management systems) to automate alerts and incident responses.
System and Application Monitoring:
- Develop and configure comprehensive monitoring strategies for all layers of IT systems, including Application, hardware, operating systems, databases, and networks.
- Ensure key metrics are captured, including system uptime, performance, transaction latency, resource utilization, error rates, and other business-critical indicators.
- Monitor On-Premises, Cloud Environments (AWS, Azure, Google Cloud) and containerized applications (Docker, Kubernetes) to ensure optimal performance and resource utilization.
Alerting and Incident Management:
- Design and implement alerting systems based on thresholds and key performance indicators (KPIs) to notify stakeholders of potential issues.
- Investigate, troubleshoot, and resolve monitoring-related incidents, ensuring minimal system downtime and performance degradation.
- Work with operations, development, and support teams to resolve system issues and improve the effectiveness of the monitoring solution.
Data Analytics and Reporting:
- Collect and analyze monitoring data to identify trends, patterns, and potential risks to system availability and performance.
- Develop custom dashboards and reports to visualize system performance, availability, and incident trends.
- Provide actionable insights to improve system reliability and optimize resource allocation.
Continuous Improvement and Automation:
- Continuously evaluate and improve monitoring coverage, ensuring new systems, applications, and technologies are properly monitored.
- Automate monitoring tasks and workflows, including alert escalation, ticket creation, and issue resolution.
- Keep abreast of industry best practices, new monitoring tools, and emerging technologies to enhance monitoring capabilities.
Collaboration and Cross-Functional Support:
- Collaborate with infrastructure, DevOps, and security teams to ensure end to end visibility across the entire IT ecosystem.
- Provide training and support to internal teams on how to interpret monitoring data and respond to alerts.
- Act as a subject matter expert (SME) for monitoring systems, providing guidance on monitoring tool configuration, optimization, and troubleshooting.
Documentation and Knowledge Management:
- Document monitoring system configurations, workflows, and processes for future reference and training.
- Maintain a knowledge base of common issues, alerts, and resolutions to improve incident management efficiency.
Requirements:
- Proven experience in deploying, configuring, and managing monitoring solutions (e.g. Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds etc.).
- Hands-on experience with monitoring applications, systems, cloud environments (AWS, Azure, GCP), and containerized services (Docker, Kubernetes).
- Experience with automated monitoring and incident response workflows, including integration with ITSM or ticketing systems.
- Familiarity with Application, infrastructure monitoring, including networks, servers, and storage systems.
Qualifications:
Bachelors or Masters degree in Computer Science or a related field.Strong communication skills
Experience: 1-2 Years
Location: Islamabad, Pakistan
Timing: Rotational Shifts Morning 9am to 5:30pm, Evening and Night
Working Days: Monday to Friday
Benefits:
Market competitive salaryOngoing training and professional development opportunities.A collaborative and dynamic work environment.Medical InsuranceEmployee Provident FundEOBIMobile SIM
About HR Ways:
"HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more."
