Moderation Executive

As a Customer Support and Ad Moderation Executive at PakWheels.com, you will play a pivotal role in ensuring an exceptional customer experience and maintaining the integrity of our online marketplace. This position requires strong attention to detail, excellent communication skills, and a commitment to upholding PakWheels’ standards and policies for customer engagement and ad moderation.

Responsibilities:

• Monitor and review user-generated content, including comments, posts, reviews, and images, to maintain platform quality and compliance.
• Contact customers through phone calls to verify ad details, ensuring authenticity, adherence to platform policies, and a superior user experience.
• Identify and manage fake, spam, or reported ads, executing actions aligned with company guidelines to maintain trust and credibility on the platform.
• Review and approve pending ads, confirming compliance with required criteria before publication on the website.
• Update, modify, and enhance ads based on customer requests, ensuring listings maintain high quality and remain competitive.
• Redirect potential customer leads and inquiries to appropriate sales teams for further assistance and engagement.
• Keep precise records of actions taken and ensure all pending ads are reviewed and resolved within the designated timeframe to maintain optimal turnaround.
• Prioritize workload effectively, balancing timely ad moderation with customer support duties to provide consistent service excellence.

Qualifications:

• Bachelor’s degree from a recognized institution.
• Strong communication skills with a passion for providing exceptional customer service.
• Keen attention to detail, with the ability to adhere to and enforce policies and guidelines.
• Previous experience in ad moderation or customer support roles is highly desirable.
• Capacity to manage multiple tasks, prioritize work, and excel in a fast-paced, dynamic environment.

At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.