Engineering Graduate in Telecommunication. Relevant experience in Telecom network operation & maintenance, Field/Back-office operations experience is mandatory
Lead and coordinate a Microwave technical team to accomplish the tasks as the manager assigned
Responsible for achieving service delivery Targets as well as Customer Satisfaction Targets of the Key Account
Proven work experience as a team leader
Can create an inspiring team environment with an open communication culture
Ability to set strategy and monitoring progress towards goals
Organizational and time-management and decision-making skills
Minimum 3 to 5 Years Experience in Microwave Delivery
Have strong interpersonal skills (able to work in a highly dynamic team environment)
Proactive approach to Digitalization to enhance productivity and efficiency
Network Skill & Knowledge:
Strong hands-on Huawei Equipment RTN900/300 series and Full outdoor Installation & commissioning
Monitor network performance, analyze transmission statistics, and implement necessary optimizations or improvements
Strong communication, problem solving, Presentation and analytical skills
Huawei U2000/NCE Experience
Provide guidance to Field team in resolving Microwave complex issues
Provide technical supporting for microwave network devices to customer, include dealing with technical problem and fault, daily integration & maintenance operation
Network Designing, Software Commissioning, and Cutover for RTN devices of microwave network
Higher level Skill/knowledge and operation experience of Huawei Microwave
Knowledge and experience of MS Operations is mandatory
Knowledge of various processes used in Network Operations will be added advantage
Soft Skills:
Microsoft Excel, report generation, trend and analysis is mandatory
Analytical skills like logical thinking, problem solving & handling assignments are mandatory
Fluency in English Language oral and written communication skills are must
Responsibilities:
Monitors the working of TX MW network components
Experienced on Huawei MW equipment
Determines problems in the network and identifies the nature of the problem. Using early and preventive measures, problems are identified at an early stage and can be settled before becoming severe
Reports to BO TX Team Leader and/or BO Manager
Providing support to teams (FM) on site to troubleshooting the fault
Record and report logs. The logs are made only for internal database purposed, such as Daily Fault Log, Planned Work Monitoring, Complaint Handling, and Problem Summary Log
Provide interface to the Customer, Network Field Services, Network Optimization & Performance, Vendor, etc
Participate in the trouble ticket process overview and monitor the closure rate against set SLA times
During network failure and while the problem still persists, check the SLA time remaining. This is based on the Escalation Matrix
Ensure for all tickets outside the SLA are escalated to the Network Operations Engineer
Issue and monitor Change Orders implementations to ensure that the intended objectives are achieved
Implement Changes to internal business processes, practices and interfaces that have been established and required changes or improvements
Produces reports to compare actual versus agreed upon service levels at the end of an SLA evaluation term
Understudy External and Internal High Level Support staff and acquire necessary skills to handle Network Operations and maintenance activities
Routine maintenance tasks on the network nodes as per the schedule
Service desk handling for internal and external customers through incident management
Timely communication / updates of events that can affect network quality and availability
Implement projects as per work assignment to Network Operations Escalations and reporting to Network operations Supervisor
