الوصف الوظيفي
TEKenable requires an experienced technical support power platform engineer for its expanding platforms support function for a permanent position working in Islamabad / Rawalpindi.The suitable candidate will work as part of our overall support team co-ordinating the delivery of service excellence through our dedicated platform support function.As part of this role, you will use your existing skills in Power Platform/Dynamics configuration and development to build modern, cloud-based solutions and will have an opportunity to broaden your skills to other key Microsoft technologies. These technologies include .NET, .NET Core, C#, Azure cloud, SQL Server, Microsoft 365, Java script and SharePoint. You will be exposed to all aspects of solution delivery including business analysis, development, and training end users.TEKenable delivers software applications to our clients through software project implementations delivered through desktop, tablet and mobile. These applications require ongoing “Business as Usual” support and maintenance via our support function. This support team also interacts with our other functions for design & deliver, software engineering and platforms teams.This opportunity should allow the successful candidate to expand their experience of Microsoft Dynamics and Power Platform, bringing their skills, existing customer engagement and technical knowledge to the role, building on these and exposing them to various industry sectors and clients. It will provide an inquisitive, professionally fulfilling and rewarding work environment, within an organisation that respects and depends on its employees.Responsibilities: Work on existing Dynamics 365 and Power Platform projects to enhance configurations and customisations. Support, manage and deliver ongoing platform application support with the goal of achieving customer satisfaction and service excellence. Accountable for problem resolution and implementation of corrective actions where required. Working with other team members to analyse system functions and review functional and technical specifications. Understanding incoming incidents, replicating these on UAT / QA / Sandbox environments to allow for fix verifications. Work with team members to ensure best practice and quality approach to customer software support. Ensure high standards of customer engagement and services are maintained. Expected to complete work-related training and learning with the goal of obtaining relevant Microsoft Certifications the Power Platform. Writing supporting documentation. Experience: Industry experience working in software development environments. Experience in a .NET programming language, preferably C# Demonstrable development experience in the Microsoft Power Platform - Microsoft PowerApps, Power BI and Power Automate. Experience in Data, UI, Logic, Data Verse and Visualisations. Experience on Office 365, Dynamics 365. Strong ability to manage multiple client relationships simultaneously. Strong customer engagement and delivery experience. Experience with Azure / Cloud concepts Knowledge. Preference will be given to candidates with: Experience in Azure, Azure DevOps and PowerShell Experience in SQL Server or another SQL-based relational database Any MS certifications SharePoint 365 Education: Relevant third level qualification in Business or IT advantageous but not essential. Some formal Management or Leadership training advantageous. Relevant technical accreditations highly desirable. We thank all applicants for their interest; however, only those selected for an interview will be contacted.Benefits include - Annual bonus, remote/hybrid working, flexible working hours, health insurance, Microsoft certifications, life insurance, and company trips.TEKenable's culture is built upon the values of resilience, heartfelt service, always striving and insatiable curiosity. You can learn more about our values at www.tekenable.ie. Candidates applying for this role need to be able to demonstrate how they have applied these values in other roles and how they'll contribute to them, should they be successful.TEKenable was named Technology Business of the Year, was included in the Deloitte Fast50 for 3 years running and won the Fast50 Impact award. We have global reach with operations in Ireland, the UK, Hungry, Spain & UAE and expertise across Financial Services, Healthcare, Agri-Food, and the Public Sector.At TEKenable we foster a culture of diversity and inclusion as we pride ourselves on being a company represented by people of all different backgrounds and orientations. We are committed to providing equal employment opportunities regardless of gender, disability, sexual orientation, generation, or belief
