Junior Desktop Support Executive

Key Responsibilities:

• Provide day-to-day technical support to office employees for desktop systems, hardware, software, and peripherals.
  
• Diagnose and resolve technical issues related to desktops, laptops, and printers.
  
• Assist in setting up user accounts, installing, and configuring systems.
  
• Maintain network connectivity, troubleshoot network-related issues, and escalate unresolved issues to senior teams.
  
• Perform regular system updates, software patches, and preventive maintenance to ensure system integrity.
  
• Collaborate with other IT team members to improve system security, performance, and user experience.
  
• Document technical procedures and resolutions for future reference and user guidance.
  
• Assist in training users on new software and hardware implementations as required.
  

Essential Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
  
• 1 to 2 years of experience in desktop support, IT helpdesk, or a similar role.
  

Skills Required:

• Technical Certifications: CCNA, MCSE, Linux Administration (Mandatory)
  
• Strong understanding of desktop and laptop hardware, Windows OS, and Linux.
  
• Experience in troubleshooting network issues, including LAN/WAN and IP configurations.
  
• Proficiency in resolving issues related to software installations, printers, and peripheral devices.
  
• Good communication skills to interact with non-technical users.
  
• Ability to work independently and within a team to resolve complex technical problems.
  

Additional Requirements:

• Strong organizational skills and attention to detail.
  
• Ability to prioritize and manage multiple tasks efficiently.
  
• Willingness to learn and adapt to new technologies.
  
• Customer-focused attitude with strong problem-solving abilities.