ITSM and Data Analysis/Senior Software Engineer

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

In this role, you will:

• Undertaking Proceduralised reporting tasks using PowerPoint and Excel.
• Reviewing and understanding information produced by other IT Service Management teams for incidents/outages (including Incident and Problem Management documentation) and using this to create ‘business friendly’ business impact of the disruption to technology services.
• Undertaking oversight of technology service disruption (outage), including ensuring that data relating to outages is captured accurately and in a timely manner in ServiceNow.
• End to End governance of Business Application Maintenance as per the IT Service Acceptance (ITSA) processes.
• Ensuring that periodic reviews of commitments as per timescales set out in the SLM Mandatory Procedure, and when ad-hoc amendments are required.
• Maintaining an accurate Inventory of the technology services that underpin Important Business Services and Business Prioritised Services.
• Providing consulting services to communicate and educate on best practices of Service Level Management and Outage Management.
• Enforcement of applicable Global Standards, Mandatory Procedures, and policies.
• Handling ad-hoc queries.