IT Support Engineer

About the Role

We are looking for a skilled IT Support Engineer to join our team. This role is essential in ensuring smooth IT operations, troubleshooting technical issues, and providing excellent customer support. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to IT support.

Key Responsibilities:

• Provide technical support for hardware, software, and networking issues.
• Diagnose and troubleshoot IT problems, ensuring timely resolution.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Manage user accounts, permissions, and IT security protocols.
• Ensure network connectivity and performance across all systems.
• Support server maintenance and system administration tasks.
• Collaborate with teams to support IT infrastructure and operational needs.
• Document IT support processes, issues, and resolutions for future reference.
• Stay updated with emerging technologies and IT best practices.