Infrastructure Engineer III Video & Voice Engineer

There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Engineering team, you will have the opportunity to work in a dynamic and inclusive environment. This role offers the chance to contribute to the development and maintenance of our robust infrastructure systems. We value professionalism and open communication, and we encourage a collaborative approach to problem-solving. This position is integral to our team, and we are committed to ensuring it is free from bias, providing equal opportunities for all.
 

• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
• Resolves most nuances and determines appropriate escalation path
• Executes conventional approaches to build or break down technical problems
• Drives the daily activities supporting the standard capacity process applications
• Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
• Considers upstream/downstream data and systems or technical implications
• Is accountable for making significant decisions for a project consisting of multiple.
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Possess formal training or certification in software engineering concepts and 3+ years of applied experience.
• Accumulate 7+ years in IT, focusing on video conferencing technologies like Telepresence, Call Manager, Cisco Unity, Contact Express, and Zoom.
• Demonstrate strong expertise in Video/Voice/Audio/Web Conference Solutions, including Cisco Call Manager, Zoom, Adobe Connect, and Cisco WebEx.
• Exhibit in-depth understanding of Voice/Video/Unified Communications Product Line.
• Experience in creating, reviewing, and managing technical and process documentation.
• Translate technical and non-technical lexicon, bridging technical resources and non-technical stakeholders.
• Proficient in at least one programming language, including Python.
• Utilize Incident/Problem Management systems like ServiceNow and Remedy.
• Communicate effectively with team and stakeholders for strategic alignment.
• Possess knowledge of enterprise computing and server infrastructure, including Virtual Machines and SQL Databases.

• BTech / BSC / BCA / MCA/  bachelor’s degree or equivalent experience. Bachelor’s degree or equivalent experience
   

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.