Infra Service Management

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role ofInfra Service Management

Principal responsibilities

• Proficient knowledge on IBM Z, Mainframe menu driven options, library, subsystem, jobs (user and system jobs).
• Handle and manage mainframe alert monitoring consoles. e.g., Waiting for dataset, hardware channel errors, CICS errors and DB2 issues.
• Clear understanding on Mainframe job navigation
• Be an approachable and supportive team member with a collaborative attitude within a demanding, maturing Agile environment
• Influence and champion new ideas and methods
• Great communication - convey your thoughts, ideas, and opinions clearly and concisely face-to-face or virtually to all levels up and down stream
• And equally important - you listen and reflect what others communicate to you
• Regularly demonstrate these qualities - drive, motivation, determination, dedication, resiliency, honesty and enthusiasm
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills