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KEY RESPONSIBILITIES
Operations
- Perform/Support day-to-day administration of the Workday Help & Journey’s Service Delivery applications (HR Case, Knowledge Management, Journey Onboarding/Separations, Document Management System(DMS) in SharePoint, Inbenta Chat, and Integrations).
- Work with business users to identify and refine HR business requirements, workflows, etc.
- Identify and define business solutions for all HR users, aiding in translating HR business requirements into technical requirements.
- Providing Workday Help & Journey’s configuration assistance.
- Providing SharePoint technical support (DMS)
- Oversee implementation of HR changes that impact existing Workday Help & Journey’s configuration. Includes solutioning and full end-to-end delivery (i.e. discovery, design, execution, testing, support design, cutover), functional analysis and testing.
- Oversee solution of Workday Help & Journey’s issues/fixes, and corresponding defect management, communication, documentation, etc.
- Provide training and coaching to HR technology team, ensure back-up resources have knowledge of Workday Help & Journey’s, and provide consistent feedback to HR Technology leadership.
- Responsible for timely issue identification and resolution according to established SLAs.
- Provide Tier 2 support for case management driving and solutioning change requests.
- Hands on execution of change requests including build and unit testing of configurations.
- Identify improvement opportunities and develop and implement process improvements. Includes documenting and communicating processes with stakeholders (business and technical teams).
- Liaison with HR Service Center regularly as well as keep closely engaged with the COEs to review new issues and concerns, provide guidance and support of timely resolution.
- Support Integrations from Workday related to Help & Journey’s and other case intake paths ensuring business continuity.
- Support Employee Document retention processes ensuring proper storage and purge rules are in place and applied as required per country and document type.
- Support any M&A projects that impact Case Management and Employee Documents. Included but not limited to data migration, clean-up, purging, and establishment of new storage repositories and automations.
Project Management
- Support successful execution of projects and their related transition into the ongoing maintenance process and notify appropriate stakeholders (e.g., IT, HR Technology leads, HR Service Centres’, etc.)
- Responsible for development and implementation of requirements and deliverables, working closely with third party vendors to ensure alignment on tasks and timelines.
- Liaison with key stakeholders to understand and manage down-stream impacts.
- Responsible for cutover planning and execution for Workday Help & Journey’s and support hyper care for related defect resolution.
- Facilitate solutions to resolve issues.
- Ensure corporate standards and legal requirements are defined, understood and met.
- Ensure all stakeholders, i.e. Regional Leadership, HR Service Center employees, etc. are kept up to date with project progress via regular communications.
REQUIRED QUALIFICATIONS AND EXPERIENCE
- Bachelor’s degree in human resources, Information Technology, Business Administration, or a related field. Master’s degree preferred.
- 3-6 years of experience in HR technology or global HR process
- Strong SharePoint/Power Automate technical expertise.
- Strong HR functional expertise and operations acumen
- Strong analytical skill and specifically issue triage and management skills
- Knowledge and experience in business decision-making
- Proficiency in project management and the ability to handle multiple priorities.
- Experience in managing/interacting with third party vendors
- Experience in successfully managing and implementing large scale HR global integrated solutions, including system integrations.
- Strong leadership, interpersonal, influencing and cross-functional teamwork skills
- Excellent communication in English (written and oral)
Preferred Skills:
- Knowledge of related HR systems and their functions.
- Experienced across multiple modules within Workday including Help Case Management, Journey’s for Onboarding/Separations, Workday Core Business Processes, and Integrations. Proficiency in data analysis tools and HRIS (Human Resource Information System).
- Previous experience of implementing and deploying Workday Help & Journey’s globally is highly desirable.
- Ability to present technical ideas in simple, user-friendly language.
- Proven analytical and problem-solving abilities.
- Strong team player with the ability to function autonomously when necessary.
- Experience with virtual/global teams.
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On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.
(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing. For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.
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