Housekeeping Supervisor - Females

Job Title: Housekeeping Supervisor

Location: Karachi

Job Summary:

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure that the facility is clean, orderly, and well-maintained. This role involves supervising housekeeping staff, managing cleaning schedules, ensuring adherence to cleanliness standards, and addressing any issues related to the upkeep of the property.

Key Responsibilities:

1. Staff Supervision:
   • Supervise, train, and evaluate housekeeping staff, including room attendants and cleaners.
   • Assign tasks and manage daily work schedules to ensure efficient coverage and productivity.
   • Provide ongoing feedback and support to team members to enhance performance and job satisfaction.
2. Quality Control:
   • Inspect guest rooms, public areas, and back-of-house areas to ensure they meet cleanliness and maintenance standards.
   • Address any cleanliness issues or guest complaints promptly and effectively.
   • Implement and monitor quality control procedures to maintain high standards of cleanliness.
3. Inventory and Supplies Management:
   • Monitor and manage inventory levels of cleaning supplies and equipment.
   • Order supplies and coordinate with vendors to ensure timely delivery and cost-effective purchasing.
   • Maintain equipment and ensure it is in good working condition; arrange for repairs as needed.
4. Scheduling and Planning:
   • Develop and manage cleaning schedules to ensure timely completion of tasks.
   • Plan and coordinate special cleaning projects, such as deep cleans or seasonal tasks.
   • Adjust staffing levels and schedules based on occupancy and special events.
5. Compliance and Safety:
   • Ensure that all cleaning procedures comply with health, safety, and environmental regulations.
   • Conduct regular safety training for staff and ensure the use of appropriate personal protective equipment (PPE).
   • Address any safety hazards or compliance issues immediately.
6. Guest Service:
   • Provide exceptional service to guests by addressing special requests and ensuring a clean and comfortable environment.
   • Handle guest complaints or concerns related to housekeeping services in a professional and courteous manner.
7. Administrative Duties:
   • Maintain accurate records of staff attendance, performance, and any incidents.
   • Prepare and submit reports on departmental performance, inventory, and other relevant metrics.
   • Assist with budgeting and cost control measures as directed by management.
8. Team Collaboration:
   • Work closely with other departments to ensure seamless operations and communication.
   • Participate in meetings and contribute to the development of departmental goals and initiatives.

Qualifications:

• Education: Intermediate 
• Experience: Previous experience in housekeeping or facility maintenance, with at least 1-2 years in a supervisory role preferred.
• Skills:
  • Strong leadership and management skills.
  • Excellent organizational and time management abilities.
  • Good communication and interpersonal skills.
  • Ability to handle multiple tasks and work effectively under pressure.
  • Knowledge of cleaning techniques, chemicals, and equipment.