Housekeeping Agent - Females

Job Title: Housekeeping Agent

Location: Karachi

Job Summary:

The Housekeeping Agent is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces in a hotel or similar establishment. This role involves performing routine cleaning tasks, ensuring high standards of hygiene, and providing excellent customer service to enhance the guest experience.

Key Responsibilities:

1. Room Cleaning and Maintenance:
   • Clean and service guest rooms according to established standards, including making beds, dusting, vacuuming, and cleaning bathrooms.
   • Replenish guest supplies such as towels, toiletries, and linens.
   • Report and address any maintenance issues or damage in guest rooms or public areas.
2. Public Area Cleaning:
   • Maintain the cleanliness and appearance of public areas such as lobbies, hallways, and restrooms.
   • Perform routine cleaning tasks such as sweeping, mopping, and dusting in these areas.
3. Laundry Services:
   • Collect, sort, and process dirty linens and towels.
   • Ensure the proper handling and distribution of clean linens and other laundry items.
4. Guest Service:
   • Provide exceptional customer service by responding to guest requests and addressing any concerns or issues related to housekeeping.
   • Ensure that guest preferences and special requests are accommodated whenever possible.
5. Inventory Management:
   • Monitor and manage housekeeping supplies and equipment, including cleaning agents, linens, and tools.
   • Report any shortages or issues with supplies to the housekeeping supervisor.
6. Safety and Compliance:
   • Follow all safety procedures and guidelines, including the proper use of cleaning chemicals and equipment.
   • Adhere to health and safety regulations and maintain a clean and safe working environment.
7. Communication and Coordination:
   • Communicate effectively with other housekeeping staff and departments to coordinate activities and ensure a seamless guest experience.
   • Report any issues or guest feedback to the housekeeping supervisor or manager.
8. Special Tasks:
   • Assist with special cleaning projects or tasks as needed, such as deep cleans or seasonal preparations.
   • Participate in training and meetings as required to stay updated on procedures and standards.

Qualifications:

• Education: Intermediate
• Experience: Previous experience in housekeeping or a similar role is a plus but not always required.
• Skills:
  • Strong attention to detail and organizational skills.
  • Good communication and interpersonal skills.
  • Ability to work efficiently and independently.
  • Basic knowledge of cleaning techniques, equipment, and chemicals.