Head of Service Delivery – Service Development and Governance/Lead Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Head of Service Delivery – Service Development and Governance.

 In this role, you will:

• Transition new business requestable services into the Service Delivery or other Global Defence Engineering teams as appropriate, ensuring that all resource, documentation and training requirements are met.
• Collaborate with the Cybersecurity Service Management team and Global Defence Engineering capability owners,to maintain the Global Defence Engineering Service Catalogue and an up to date, prioritized, backlog of new services, enhancements and bug fixes to be developed in Service Now.
• Facilitate discussions and collaboration between teams both within and outside of Cybersecurity to develop designs and drive progress of Service Now development items through to completion.
• Identify and implement opportunities for automation and streamlining processes, improving both the customer and fulfiller experience.
• Maintain a stakeholder register and ensure timely communications are issued to all stakeholders regarding Service Now design and development activities.
• Responsible for the governance of Service Delivery recertification activities, including the recertification of Global Defence
• Service Catalogue entries and process documentation.
• Oversight of other governance activities which support Global Defence Engineering capabilities, but may sit outside of Cybersecurity, such as Third Party Connections.
• Support Business Requestable service owners with reporting requirements.
• Support the delivery of the Global Defence Engineering operating strategy.
• Drive engagement with all relevant regional and global stakeholders (cyber security colleagues across Strategy and Architecture, Security Shared Services, Security Engineering and business and IT Functions).
• Work closely with the Business as the 1LOD function and understand strategy while maintaining visibility of their IT security risk profile, exposures and control effectiveness and to provide robust challenge to the same audience when information security risk appetites are breached.
• Maintain up-to-date knowledge of relevant security frameworks, standards, and best practices.
• Ensure information security requirements are adhered to globally by ensuring effective compliance and measures are in place.