Head of Business Operations (Staff Augmentation)

About the job Head of Business Operations (Staff Augmentation):

Client Company Introduction:
The company is a trusted leading developer of Web, Mobile, and Telecom related applications and solutions in the Middle East and Pakistan. The company was established in 2001, with a focus towards design and development of innovative solutions for this converging market of Web, Mobile and Telecom . In addition to our own product development, we offer custom development services and system integration for clients.

Key Responsibilities:

• · Leadership & Strategy:
  
  • Develop and execute the strategic vision for the Resource Augmentation department.
    
  • Lead, mentor, and manage a team of resource managers, recruiters, and account managers.
    
  • Foster a culture of high performance, continuous improvement, and innovation within the department.
    
  • Collaborate with senior management to align resource augmentation strategies with the overall business goals.
    
  · Client Management:
  
  • Build and maintain strong relationships with key clients, understanding their needs and ensuring the department meets or exceeds expectations.
    
  • Act as the primary point of contact for escalated client issues and ensure timely resolution.
    
  • Conduct regular client satisfaction surveys and implement improvements based on feedback.
    
  · Resource Planning & Deployment:
  
  • Oversee the identification, selection, and deployment of skilled resources to client projects.
    
  • Ensure that resource augmentation processes are efficient, scalable, and compliant with industry best practices.
    
  • Monitor resource utilization and optimize allocation to maximize profitability.
    
  · Business Development:
  
  • Identify and pursue new business opportunities for resource augmentation services.
    
  • Work closely with the sales and marketing teams to develop proposals, pricing strategies, and promotional materials.
    
  • Represent the department at industry events, conferences, and networking opportunities.
    
  · Financial Management:
  
  • Develop and manage the department's budget, ensuring cost-effective use of resources.
    
  • Monitor financial performance, including revenue, profitability, and return on investment (ROI).
    
  • Prepare regular financial reports and forecasts for senior management.
    
  · Compliance & Risk Management:
  
  • Ensure that all resource augmentation activities comply with legal, regulatory, and contractual obligations.
    
  • Ensure that all resource is trained and comply to the necessary standards like ISO27001, GDPR, etc.
    
  • Identify and mitigate potential risks associated with resource deployment.
    
  -Continuous Improvement:
  
  • Drive initiatives to improve the efficiency of the resource augmentation process.
    
  • Stay updated on industry trends, including new tools, techniques, and methods to improve talent management.
    
  • Qualifications:
    

Education:

• Bachelors degree in Computer Science, Information Technology, Business Administration, or a related field. A Masters degree is preferred.

  
  

• Experience:

  
  

  • Minimum of 6+years of experience in resource augmentation, staffing, or a related field, with at least 5 years in a leadership role.

    
    

  • Proven track record of managing large-scale resource deployment for software development projects.

    
    

  • Experience working in a software house or technology-focused environment is highly desirable.

    
    

  · Skills:

  
  

  • Strong leadership and team management skills.

    
    

  • Excellent communication, negotiation, and client relationship management abilities.

    
    

  • In-depth understanding of software development processes and methodologies.

    
    

  • Strong analytical and problem-solving skills.

    
    

  • Ability to work under pressure and manage multiple priorities.

    
    

  Additional Requirements:

  
  

  • Willingness to travel as needed to meet with clients and attend industry events.

    
    

  • Strong understanding of the latest trends and technologies in software development and resource management.

    
    

  • Anything or any other work that the managers hands over as well.

    
    

Other Details:

Experience: 5 + years
Work Timings: 9AM - 6PM
Work Days: Monday - Friday
Work Mode: Onsite
Location: Islamabad, Pakistan

About HR Ways:
HR Ways is a Technical Recruitment Firm helping software houses and IT Product companies Internationally and Locally to find IT Talent. HR Ways is engaged by 150 + Employers ranging from the world's biggest SaaS Companies to the most competitive Startups. Find out more at www.hrways.co

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