General Manager - Hospitality

Role Overview:

The General Manager will oversee all aspects of our hotel's operations, ensuring the highest standards of service, profitability, and team performance. This leadership role demands a strategic thinker with a passion for hospitality and a proven track record in hotel management.

Key Responsibilities:

• Operational Leadership: Oversee daily hotel operations, ensuring seamless coordination across all departments, including front office, housekeeping, food and beverage, and maintenance.
• Financial Management: Develop and manage budgets, monitor financial performance, and implement strategies to achieve revenue and profitability targets.
• Guest Experience: Ensure exceptional guest satisfaction by maintaining high service standards and promptly addressing feedback and concerns.
• Team Development: Recruit, train, and mentor staff, fostering a positive work environment and promoting professional growth.
• Sales and Marketing: Collaborate with the sales and marketing teams to develop initiatives that drive occupancy and enhance the hotel's market presence.
• Compliance and Safety: Ensure all operations comply with local regulations and industry standards, maintaining a safe environment for guests and staff.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is preferred.
• Minimum of 10 years of progressive experience in hotel management, with at least 5 years in a general manager role.
• Strong financial acumen and experience with budgeting, forecasting, and financial analysis.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hotel management software and systems.
• In-depth knowledge of industry trends and best practices.