Front Desk Officer

We are seeking a professional and customer-oriented Front Desk Officer to join our team. As the first point of contact for visitors and clients, you will play a key role in creating a positive and welcoming environment. Your responsibilities will include handling administrative tasks, managing phone calls, and providing exceptional customer service to ensure the smooth operation of the office.

Responsibilities:

Reception & Customer Service:

• Greet and welcome visitors, clients, and employees in a friendly and professional manner.
• Direct visitors to the appropriate personnel or department.
• Answer and screen incoming phone calls, taking messages or redirecting as necessary.
• Respond to inquiries via phone, email, or in person, providing information about the company, services, and office procedures.
• Ensure that the front desk area is clean, organized, and welcoming at all times.

Administrative Support:

• Manage office supplies inventory and order supplies as needed.
• Handle incoming and outgoing mail, packages, and deliveries.
• Assist with scheduling appointments and meeting room bookings.
• Maintain and update the visitor log, ensuring compliance with security procedures.
• Coordinate office maintenance and cleaning schedules.

Security & Access Control:

• Ensure visitor sign-in and issue visitor badges according to company policies.
• Monitor and maintain access control systems to ensure office security.
• Address any security concerns or incidents by notifying the appropriate personnel.

Clerical Duties:

• Perform general administrative tasks such as filing, photocopying, and document management.
• Assist with data entry, updating records, and maintaining databases.
• Prepare and distribute internal communications and reports as required.

Team Collaboration:

• Work closely with other departments to support operational efficiency.
• Assist in organizing company events, meetings, or conferences as needed.
• Handle customer or employee queries with professionalism and urgency.