Executive Customer Service Engineer

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Service Engineer and you will carry out services and maintenance as well as the installation of Siemens medical engineering products within the job holder’s product range and assist under supervision with other products.

Your role:

• Ensure good communication with regional offices and regional call center ensuring current location/status in known just as a good liaison with regional call center coordination and regional offices.
• Ensure service escalation procedures are complied with and that all customer requests, complaints and comments communicated to the job holder are passed to the relevant department for action.
• Ensure all administration tasks are carried out accurately and in a timely manner.
• Ensure efficient material and spare parts management.
• Ensure that all tools and tests equipment issued to job holder is properly maintained, calibrated and all company assets issued to the job holder are kept safe and secure at all times.
• Participate in training courses including “self – learning“, Computer-based and “On the job training’’
• Maintain and update all forms of technical documentation issued to the job holder.
• Maintain personal PC literacy.
• Ensure all tasks are carried out to the highest possible standards.
• To be able to comply with Siemens vision, policies, & procedures.

Your expertise:

• Bio medical or Engineering study or equivalent qualification from a reputable University or college
• First work experience in similar function ideally from an International business field.
• Solid work experience within a similar capacity, with the ability to ensure our excellent level of service/maintenance is carried out.
• Previous experience within a large Healthcare organization is a must.
• Experience in developing and maintaining relationships with customers is essential.
• Excellent communication skills.
• High IT affinity, experience in working with MS office Package.

To find out more about the specific business, have a look at Siemens Healthineers Pakistan (siemens-healthineers.com)

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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