Ecommcerce expert and Manager Customer support

We are looking for a highly skilled eCommerce Expert with extensive experience in managing various eCommerce platforms, focusing on compliance and account health. The ideal candidate will have a strong background in customer support management, reporting, and a solid understanding of appeals and VAT processes.

Responsibilities

eCommerce Platform Account Health Maintenance and Compliance:

• Develop and implement strategies to increase sales while ensuring adherence to platform-specific policies and regulations.
• Continuously monitor platform performance metrics and make necessary improvements.
• Coordinate with other departments to manage and control returns and refunds effectively.

Customer Support Management: 

• Oversee and refine the customer support process, ensuring timely and effective resolution of customer inquiries and complaints.
• Implement best practices to maintain high levels of customer satisfaction and retention.
• Collaborate with the support team to address and resolve customer issues promptly.

Reporting and Analysis:

•   Generate and analyze reports on sales, customer feedback, and platform performance.
•   Provide data-driven insights and recommendations to inform business strategies.
•   Track and report on key performance indicators (KPIs) to measure success.