As the Director of Professional Services, you will lead a portfolio of projects with over 100 people, taking full ownership of P&L and driving profitability through effective project management, client relations, and team leadership. You will be responsible for ensuring the timely and high-quality delivery of fixed-price projects while managing risks and customer satisfaction. In addition, you will lead pre-sales activities, strategizing and creating winning bids by aligning business needs with our service offerings.
Responsibilities:
- Ownership of P&L: Take full ownership of P&L for your portfolio of projects, managing teams of 100+ people and ensuring profitability.
- GM and Fixed-Price Delivery: Ensure Gross Margin (GM) and profitability of fixed-price projects through efficient timeline management, risk mitigation, and customer relationship management.
- Pre-sales Leadership: Lead and strategize pre-sales activities independently. Engage relevant SMEs as needed, ensuring a deep understanding of customer business needs to create winning bids.
- Team Management: Manage and mentor a team of up to 5 project managers, including people management responsibilities. Drive excellence in project execution and operational efficiency.
- Talent Acquisition: Actively recruit and hire top talent to support existing projects and secure new talent augmentation engagements, ensuring scalability and talent retention.
- Customer & Internal Relationship Management: Build and maintain excellent relationships with customers and internal teams, including HR, Finance, and Administration, to facilitate smooth project execution.
- Financial Acumen: Analyze income statements and key financial KPIs, including GM and contribution margin, to drive decisions that enhance financial performance.
- Continuous Learning & Technology Adoption: Exhibit a strong desire to continuously learn and adopt new technologies to stay ahead in the market.
- GenAI Enthusiasm: A strong passion for GenAI is essential, with a focus on ethically and legally using GenAI tools to improve personal and team efficiency.
- Independent Leadership: Demonstrate the ability to work independently, driving initiatives without the need for follow-ups or reminders.
- Software Delivery Expertise: Proven experience in delivering large-scale software projects for global customers with exceptional customer satisfaction.
- Agile Framework Mastery: Deep understanding and practical experience with SAFe, Scrum, and Kanban methodologies.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 10+ years of experience in software project delivery, with a strong background in managing large global customer accounts.
- Proven track record in leading large teams, driving project profitability, and delivering successful customer engagements.
- Expertise in financial management, including understanding income statements, Gross Margin, and contribution margin.
- Strong knowledge of Agile methodologies, including SAFe, Scrum, and Kanban.
- Exceptional leadership and team management skills.
- Strong business acumen with the ability to drive P&L.
- Excellent customer relationship management and internal collaboration.
- Strong problem-solving abilities and risk management expertise.
- Proficient in managing fixed-price projects and driving operational efficiency.
- Enthusiastic about GenAI and new technologies, with a focus on ethical implementation.
We have an amazing team of 700+ individuals working on highly innovative enterprise projects & products. Our customer base includes Fortune 5 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.
What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 certified. We have a vibrant culture of learning via collaboration and making the workplace fun.
People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves.
To know more about Confiz Limited, visit: https://web.facebook.com/lifeatconfiz
