Devops Engg and ITSO/Senior Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

In this role you will

• Experience as an IT incident manager or IT service manager.
• At least 5 years’ relevant experience in IT Service Manager
• Excellent problem-solving skills and an ability to collaborate with technical teams.
• Expert knowledge of ITIL. ITIL certification preferred.
• Expert Knowledge of python. Python certification preferred.
• Experience of working in Agile and knowledge of DevOps
• Produce Deployment, Run Books, and Implementation Plans
• Experience of service desk tools (Jira Service Desk, Global Service Desk, ServiceNow)
• Good understanding of ITSM processes
• Skilled in multi-tasking and self-managing a diverse workload.
• Participate in CAB meetings to discuss release scope and/or roadblocks.
• Excellent written and verbal communication skills
• Coordinate activities of technical specialists to automate the setup and configuration of environments.
• Monitor and guarantee uptime of test environments.
• Provide ongoing support for environments.
• Move environment activities toward a goal of 100% automation.
• Strong communication skills (verbal, written, and presentation of complex information and data).
• Establish, document and implement the best practices in the end-to-end application