Del Center Strategy & Ops Associate

Skill required: NA - Customer Service Delivery
Designation: Del Center Strategy & Ops Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met. You will help drive center-wide maturity, implementation for the operations of the facilities, vendor management and achievement of center-level goals for cost/efficiency, ensure the center can support the business growth agenda as new work requirements are identified and have additional responsibilities for capability development and strategic management of the locations, including load balancing and location selection. You will also manage seat demand and supply, location strategy, seat utilization and capacity allocations. The team helps drive a transparent view of the status of the center, especially in terms of data and metrics, (cost per square foot, cost per FTE, cost to hire, seat utilization, shift utilization, seat sharing, accreditation (e.g., ISO) codes and audit and local real estate strategy.) The team also works on managing the scaling of cost and provisions in the center appropriate to the type and volume of work undertaken, allocated costs to contracts, drives down year-on-year costs (including capital expenditures) and ensures accurate allocation of all shared facilities costs. They also help provide chargeability inputs to the finance team to ensure finance debits and credits against deals and the delivery center is up to date. They also help ensure seat supply and demand remain in equilibrium to minimize underutilized space and maximize cost recovery and drive efficiency. You will help drive center-wide maturity, implementation for the operations of the facilities, vendor management and achievement of center-level goals for cost/efficiency, ensure the center can support the business growth agenda as new work requirements are identified and have additional responsibilities for capability development and strategic management of the locations, including load balancing and location selection. You will also manage seat demand and supply, location strategy, seat utilization and capacity allocations. Process of providing products, services, and support to customers in a manner that meets or exceeds their expectations. It involves all interactions and touchpoints between a business and its customers throughout the entire customer journey."
What are we looking for? "•Ability to perform under pressure •Problem-solving skills •Detail orientation •Ability to establish strong client relationship •Prioritization of workload "
Roles and Responsibilities: "•In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts "Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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