General Summary:
Description
At Qualcomm CSE/Foundries we have created an open-source software platform using the
latest industry practices and standards throughout so that product developers can build on a
common software base. We intend to reinvent IoT and Edge device software development with
our FoundriesFactory cloud service, and our goal is cross-industry adoption without lock-in.
To accomplish this, we use industry standards, open-source technologies, and a new business
model to disrupt the status quo of the fragmented IoT device market.
We’re seeking a customer-facing software engineer with embedded Linux experience. The ideal
candidate will be familiar with a range of technologies from boot software and the Linux kernel
to Docker and IoT/Edge cloud services, have customer management experience, and be able to
work in an environment with high levels of customer engineer interaction.
This is an excellent opportunity to impact how devices are updated and managed worldwide
greatly.
Minimum Qualifications:
Key Objectives
● Deliver customer success through their use of FoundriesFactory.
● Serve as a primary contact for onboarding new customers via Jira Ticket Management
and/or Video-conferencing.
● Collaborate closely with the customer and the Foundries.io engineering team to solve
customer technical issues and questions related to the FoundriesFactory software
stack.
● Provide insights to customers and prospects on how to get value from FoundriesFactory.
● Provide feedback to the engineering team on customers’ requirements, requested
product features, and improvements.
● Be the primary day-to-day contact for multiple customers’ engineering teams as they
onboard and use the FoundriesFactory service through their product development,
deployment, and maintenance life-cycle.
● Provide feedback and improvements on the product documentation.
Skills and Qualifications
● Bachelor’s degree or equivalent experience in a relevant technical field
● Ideally, 2+ years of experience in customer technical support, account management, or
another customer-facing role.
● Experience with Jira Ticket Management.
● Experience with Linux Container (preferentially Docker/Docker compose ).
● Experience with Git.
● Experience with Bash Scripting and/or Python or other scripting languages.
● Experience with Embedded Linux (operating systems, security, BSPs, open source
software).
● Experience with Technical documentation is a plus.
● Direct experience with device security is a plus.
● Experience with REST API and PKI is a plus.
● Must be able to work remotely and effectively with an international team (the team is
spread across EMEA / LATAM / North America).
● Good communication skills written and spoken (English).
Approach
● Start-up or scale-up experience and be self-sufficient and strongly motivated
● Thrive in a fast-moving work environment where you mostly interact remotely with your
colleagues.
● Location Hyderabad; hours of work-oriented to EMEA timezone.
Applicants: If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email toaccommodationsupport
Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found herefor assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.
Qualcomm is an equal opportunity employer and supports workforce diversity.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
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If you would like more information about this role, please contact Qualcomm Careers.
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