JOB DESCRIPTION:Customer Services Executive – Distribution Department
Job Summary:
This role will facilitate the administrative operations, including the Credit and debit notes from customers as per policies and procedures that optimize distribution processes and ensure compliance with established standards and regulations.
Manage processes for Credit notes, FOC claims at national level, Distributor & Vendor agreements including 3PP Process, Planning and Processing of customer orders.
Major Responsibilities:
- Proceed Credit and debit notes from customers including stock, complaints, and discounts.
- Prepare and process Distributor orders based on monthly planned orders.
- P.O. Approval for In-bound shipment
- Preparation of Ledger account and sharing it with concerned.
- Close Coordination with Distributors/Customers.
- Process distributors and service vendors' agreements through 3PP Process.
- Prepare timely depletion letters for near-expiry products and update the concerns for depleting the products.
- Validate Logistics and warehousing service provider bills through the approved rate list.
- Managing product complaints and forwarding them to Quality assurance department
- Provide support for control of supplies for Distribution department and keep track record of documents for audit purpose,
- Managing relevant Standard operating procedure documents (SOPs)
- Adhere to OEC Policies of the company.
Education/Knowledge & Experience:
- Bachelor preferably MBA
- 3-5 years’ experience in Pharma / FMCG company in similar capacity
- Knowledge of MS Office specially Excel & experience of working on ERP system.
- Good communication & Analytical skills.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Supply Chain
DIVISION:ANI International Nutrition
LOCATION:Pakistan > Karachi : Opp: Radio Pakistan Transmission, Hyderabad Road, Landhi
ADDITIONAL LOCATIONS:WORK SHIFT:Standard
TRAVEL:No
MEDICAL SURVEILLANCE:No
SIGNIFICANT WORK ACTIVITIES:Not Applicable
