Hiring for Customer Service Representative.
About the Client:
Our client company is one of the leading companies engaged in providing complete logistics solutions to leading national and multinational clients. Their mission is to provide unsurpassed quality of operational services with Complete business transparency. With in-depth industry knowledge, they have been successfully able to provide door-to-door solutions tailored to their Clients individual needs
About the role: Customer Service Representative
Job Description:
The Customer Service Representative will be the primary point of contact for customers and network agents (International),ensuring their needs are met efficiently and professionally. This role is crucial in maintaining customer satisfaction by providing timely
responses and solutions to inquiries related to freight forwarding services.
Key Responsibilities:
-Respond to customer inquiries and provide detailed information on freight forwarding services.
-Handle and resolve customer complaints promptly and professionally.
-Coordinate with operations and logistics teams to ensure timely delivery of shipments.
-Keep customers informed about shipment status and any changes in delivery schedules.
-Maintain accurate customer records and update the CRM system regularly
Details:
-Prior experience in customer service within the logistics or freight forwarding industry.
-Excellent communication and problem-solving skills.
-Strong organizational skills and attention to detail.
-Ability to handle high-pressure situations effectively.
-Minimum Education has to be Graduate.
Other Details:
Location: Karachi (H.O)
Work Mode: Onsite
Work Timings and Days: 6 days a week (9:30 AM -6:00 PM)
Experience required:1-2 years minimum
Benefits: Medical/Health Insurance/Life Insurance/ Annual Bonus/Annual Increment (As per Companys policy)
About HR WAYS: HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our Whatsapp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more