Customer Service Executive - GTU

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive – Global Tax Utility.

Principal responsibilities

• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLAs).
• Responsible for relationship building and resolving customer queries / issues, account management in a professional manner.
• Proactively develop understanding of the business and product area thus creating a knowledge base within the department
• Contributing to positive and productive environment through openness, flexibility, positive attitude andprompt reporting and escalation of issues and proper time management.
• Perform activities as per the set quality standards and meet quality parameter defined in for the process. Work on feedback and ensure errors are not repeated.
• Adhere to the compliance/ audit requirements set and communicated by the GSC management; keep the confidentiality of sensitive information of users; ensure breach of confidentiality is immediately bought to the attention of the line manager.