Customer Enablement Specialist

At Cloudways—DigitalOcean’s managed web hosting division, we’re revolutionizing the way businesses scale and grow, by offering powerful, easy-to-use cloud hosting for web applications. With customers at the heart of everything we do—and a commitment to boldness, simplicity, and speed—we’re driving innovation across the cloud ecosystem. Now we’re looking for a Customer Enablement Specialist to join our Marketing org as part of our Presales team.
This role focuses on managing prospective customer leads from various inbound lead sources, ensuring prospects  receive a seamless and engaging experience from first interaction through to conversion. As a customer-facing function, you will be expected to use your product knowledge, influencing and problem-solving skills to encourage prospects to signup and convert by purchasing a Cloudways hosting plan. The ideal individual holds the ability to work independently, is self-motivated and can  handle pressure with tight deadlines. The position requires excellent verbal and written English communication skills, as well as strong customer empathy. 

This position is a hybrid role to be based in Karachi, PK (in-person presence at least 3 times a week) as part of a high-impact, customer-centric team. 

• Interacting with potential customers through live chat, sales calls, and email enquiries to address queries and guide them towards conversion.
• Conducting product demos and consultations for leads to showcase how Cloudways/ DigitalOcean’s solutions can meet their needs.
• Responding promptly to inbound sales queries from potential customers across various lead funnels.
• Following up with potential customers to ensure a smooth sales journey and to maximize conversions.
• Keeping accurate records of all leads, interactions, and progress in CRM tools.
• Collaborating with internal teams to share lead insights and improve presales processes.
• Monitoring and analyzing lead data to identify trends and opportunities for improvement.
• Understand and keep track of business KPIs.

• Bachelor’s degree (in any discipline).
• A minimum of 2 years of experience in a customer-facing or sales role.
• Fluent written and verbal English communication.
• Previous experience in a web hosting company is highly preferred.
• Strong interpersonal skills and the ability to build rapport with potential customers.
• Self-motivation, strong organizational skills, and the ability to work independently.
• Experience with CRM tools like Close or Salesforce and proficiency in Excel or Google Sheets.
• Schedule flexibility to accommodate customer needs across different time zones.

• A strong sales and customer service mindset, with a focus on understanding customer needs.
• The ability to effectively ask questions, identify pain points, and provide tailored solutions.
• Strong attention to detail and an ability to multitask in a fast-paced environment.
• A goal-oriented approach to driving conversions and meeting team targets.
• The ability to work cross-functionally to share insights and advocate for customer needs.
• A sense of ownership and accountability in managing leads and driving results.

• We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. 
• We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. 
• We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This job is located in Karachi, Pakistan

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