Counselor, Patient Business Services Department

Entity: Aga Khan University

Chartered in 1983, Aga Khan University (AKU) is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact and access; and AKU is a model of academic excellence and an agent of social change.

Patient Business Services Department is a multifunction frontline department of the Finance Division at the Aga Khan University Hospital, deals with all financial matters of the patient from admission to discharge. Its main objective is to provide access of care to all segments of society, keeping intact the adherence to institution’s guidelines for revenue capturing and its collection.

You will be responsible for providing cost estimates to patient / attendant for Inpatient and day care surgery treatment, giving financial approval for admission / discharge, respond billing related queries, preliminary assessment for credit allocation / patient welfare support, and to ensure communication and collection of hospital dues before and by discharge of the patient, maintaining patient debts at an acceptable level.

Specifically, You will be responsible to:

• provide estimated cost of treatment to customers for Inpatient and Surgical Day Care treatment, as per the hospital guideline
• authorize admission / discharge as per credit guidelines by ensuring related documentation
• resolve customers’ billing queries by giving explanation of charges, liaison with billing section where required
• evaluate and forward eligible patients to Welfare Department by filling-out Patient Financial Evaluation Form
• close interaction with faculty for accomodation Request Form related queries and regular feedback to ascertain the line of treatment of admitted patients, to establish revised cost
• counsel with post discharge patients in consultation of credit and collection section as and when required
• prepare and circulate Acknowledge of Debt Log, Discharge Hold List, Operation Room List daily
• responsible and accountable for Admission and discharge throughput with compliance of defined KPI’s.

Eligibility Criteria / Requirements:

• Graduate, however; postgraduate will be preferred
• at least 2 years experience of customer handling / counseling in a service organization
• business and customer oriented
• excellent communication skill (both written and oral)
• ability to handle stressful situation
• good interpersonal, analytical and decision making skills
• knowledge of medical terminology would have advantage
• ready to work in day/nigh shifts.