Contact Centre Team Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Contact Centre Team Manager

Business: Wealth and Personal Banking

Principal responsibilities

• Responsible for leading, coaching, motivating and developing a team of 10-14 CCSS Representatives in an inbound and/or outbound high volume call center environment servicing various HSBC products and propositions. 
• Through actions promotes and holds accountability to the highest level of customer service.
• Delivers upon quantitative and qualitative key performance indicators, in line with our business strategies and regulatory requirements (i.e. scorecard).