Consultant - Appworks

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity:

This role would be part of the Managed Services team and is responsible for Application Management, Support and Maintenance, and Developing new applications or functionalities based on customer requirements. Application Management and Support involves day-to-day application administration and support function.

What the role offers: 

• Providing Application Support for OpenText AppWorks (formerly Process Suite)
• Software maintenance for applications written and running on top of AppWorks or Process Suite
• Proficiency and solid understanding of either Linux or the Windows operating system
• Preferably worked on application support and/or application maintenance projects for OpenText AppWorks or Process Suite
• Experience working in an ITIL, ISO27001, SOC etc., standards environment is a definite plus.

Technical Skills:

▪ BPM Tools: OpenText Appworks (Cordys).
▪ Languages: Core Java.
▪ Frameworks: SOAP, WSDL, XML
▪ DBMS Technologies: MS-SQL-2012, My-SQL.
▪ Web Technologies: HTML, Angular JS, JavaScript.
▪ IDEs: Eclipse

What you need to succeed:
 

• Provide Support for applications developed on AppWorks or Process Suite
• Work in shifts – morning and afternoon (mandatory), night (optional only for P1 incident support if required) and regular on rotation basis.
• Application maintenance: developing code fixes on top of AppWorks or Process Suite
• Document resolutions for incidents, problems in the ticketing system, knowledge sharing platform, known error db etc.
• Manage and maintain application, system configurations in a CMDB.
• Manage and maintain artefacts like design documents, deployment diagrams etc.
• Good oral and written communication skills for conversations with customer side technical/functional personnel on incidents, problems, changes etc.
• Well acquainted change management procedures, and capable of change engineering with ability to develop clear and detailed documentation around the changes.
• Understand escalations, impending failures and/or impending escalations alert the management and lead the team effectively on technical topics.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.