الوصف الوظيفي
1. Compliance Management: Ensure compliance with Amazon policies and regulations to protect account integrity. Monitor and enforce adherence to company and marketplace guidelines. 2. Account Health Maintenance: Proactively monitor account health metrics, including performance notifications and account status. Implement corrective actions to address policy violations or potential risks. 3. Appeals and Reviews Management: Handle Amazon appeals and reviews, crafting compelling cases to resolve account or listing issues. Maintain a thorough understanding of Amazon’s appeal process and requirements. 4. Post-Sales Customer Handling: Address and resolve post-sales customer inquiries, complaints, and feedback promptly and professionally. Enhance customer satisfaction by maintaining a high standard of service. 5. Cross-Functional Collaboration: Work with internal teams to identify compliance risks and implement best practices. Communicate effectively with stakeholders to ensure seamless resolution of compliance and customer-related issues.
