Community Relations Manager

DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.

We want people who are passionate about making an impact in the digital space by creating a strong bond with our community. We are looking for a Community Relations Manager for the Cloudways Communications team to build meaningful connections with the community and foster positive online dialogue. Reporting to the Director, PR, Communications and Social Media, the Community Relations Manager will make an impact in the digital space by creating a strong bond with the Cloudways community.

• Actively interact with our audience on main social media channels, responding to comments and messages with the goal of supporting their customer journey and building a loyal and active community.
• Monitor and manage our online reputation on social media channels and review websites (G2, Trustpilot, Google Reviews, Capterra), addressing feedback proactively and strategically.
• Work closely with different teams like Customer Success, Community, SOC, Product and Product Marketing teams to support our customers via social media channels, review platforms and customers’ users group. 
• Implement strategies to foster community growth and engagement.
• Collaborate with our creative team to develop content that resonates with our audience, including social media posts, blogs, and other engaging formats.

• Minimum 5 years of experience in managing community relations/social media or in a closely related field.
• Proven track record as a community, customer success, social media manager or a similar role, preferably in our industry.
• Bachelor's degree in Marketing, Communications, or related field.
• Knowledge in technical fields, such as computer science, engineering or mathematics.
• Exceptional communication skills.
• Experience working directly with developer and technical audiences.
• Familiarity with social media platforms, analytics tools, and content management systems.
• Ability to work in a team and navigate cross-functional environments effectively.
• Ability to build relationships, effectively prioritize and navigate and solve difficult client or community members situations.
• Passionate about making an impact in the digital space.
• Proactive, strategic thinker with a problem-solving mindset.

• We are proud to work here. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud computing so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. 
• We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support your overall well-being, from one-time work from home stipend to wellness allowance to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. 
• We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

*This job is located in Hyderabad, India

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